GLPI from TECLIB is an open source service management solution for the modern IT department. It is an open source tool built on open source technologies made to manage Helpdesk and IT assets. With GLPI you can manage incidents/requests, create forms, define SLAs, deliver the best experience to your customers and users. You can also manage hardware, software and data centers. Link Asset inventory to Helpdesk and get 360° control of your IT and business infrastructure. Best of all you can track your expenses, contracts and suppliers, create new inventory objects, manage user database and make reports and more. Sometime people choose not to use open source technology in their organisations due to lack of software support however GLPI also comes with free community support as well as paid support start at 100 EURO per month. Continue reading this tutorial to learn how to install THE GLPI SERVICE MANAGEMENT SOLUTION ON LINUX UBUNTU 20.04 / 18.04 IN THE CLOUD ON AMAZON WEB SERVICES.